FAQ
1. How can I place an order?
You can shop directly through our website. Simply choose your item, select your size, and click “Add to Cart.” Once you’re ready, proceed to checkout to complete your purchase.
2. Do you restock sold-out items?
Some of our bestsellers are restocked depending on availability. You can click “Notify Me” on the product page to receive an email once your favorite item is back in stock.
3. How do I know my size?
We include a detailed size guide on each product page to help you find your perfect fit. If you’re still unsure, our team is happy to assist—just contact us through the chat or email below.
4. Do you offer delivery across Egypt?
Yes! We deliver to all major cities and governorates in Egypt. Delivery times vary between 2–5 business days, depending on your location.
5. Do you offer international shipping?
Yes, we ship to some countries, please contact us for details.
6. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email or WhatsApp message with your tracking number.
7. What payment methods do you accept?
We accept cash on delivery, Instapay account (01090026309). All online transactions are secured and encrypted for your safety.
8. Can I exchange or return an item?
Yes. You can request an exchange or return within 3 days of receiving your order, provided the item is unworn, unwashed, and with original tags intact.
9. Can I exchange or return an item?
Please contact our customer care team via Email: zatworlddd@gmail.com OR WhatsApp: +20 1006999520 with your order number and reason for return. Our team will guide you through the process.
10. How should I care for my pieces?
We recommend checking the care label inside each garment. For delicate fabrics, we suggest hand washing or dry cleaning to maintain quality and longevity.
11. How can I reach your customer service team?
You can contact us through:
Email: zatworlddd@gmail.com
WhatsApp: +20 1006999520
Working hours: Sunday–Thursday, 10 AM to 6 PM
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